Privacy Policy

Hotel Dukagjini is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, share, and protect information in connection with our website’s payment services.

1. Information We Collect

We may collect the following types of personal information when you use our payment services:

  • Contact Information: Name, email address, phone number.
  • Payment Information: Credit card details, billing address.
  • Other Information: Information provided during the payment process.

2. How We Collect Information

We collect information:

  • Directly from you when you provide it during the payment process.

3. Purpose of Information Collection

We use collected information for the following purposes:

  • Processing payments and completing transactions.
  • Providing customer support.
  • Improving our website and services.
  • Compliance with legal requirements.

4. Sharing of Information

We may share your information with:

  • Payment processors.
  • Service providers (e.g., hosting providers, analytics services).
  • Legal or regulatory authorities when required by law.

5. Data Security

We take measures to protect your information from unauthorized access, misuse, or alteration, including encryption and access controls.

6. User Rights

You have the right to:

  • Access and review your information.
  • Request corrections or deletions of your information. To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking

We use cookies and similar technologies for various purposes, including improving website functionality and analyzing usage patterns. You can manage your cookie preferences through your browser settings.

8. Changes to the Privacy Policy

We may update this Privacy Policy periodically. The date of the last update will be indicated at the top of the policy.

9. Contact Us

If you have any questions or concerns about our privacy practices or this Privacy Policy, please contact us via email: info@hoteldukagjni.com or phone : +38349766140.

10. Legal Compliance

We comply with relevant laws and regulations, including GDPR, CCPA, and PCI DSS.

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