Terms and Conditions

These terms and conditions govern the use of payment services provided by Hotel Dukagjini for accommodations, services, and amenities offered by our establishment. By making a payment to the Hotel, you agree to be bound by these terms and conditions.

1. Payment Methods: We accept payment via credit card, debit card, electronic bank transfer, and other methods as may be specified by the Hotel. Payment details must be provided at the time of booking or upon check-in.
2. Booking Confirmation: Payment for accommodation services is required to confirm a booking. Upon receipt of payment, a booking confirmation will be issued to the provided email address.
3. Currency: All payments are processed in the currency specified by the Hotel. Currency conversion fees may apply if payment is made in a currency other than the one specified.
4. Payment Security: We take the security of your payment information seriously. All transactions are processed using secure encryption protocols to protect your personal and financial data.
5. Payment Authorization: By providing payment details, you authorize the Hotel to charge the specified amount for accommodation, additional services, taxes, and fees incurred during your stay.
6. Payment Terms: Payment terms may vary depending on the type of reservation and promotional offers. Please refer to your booking confirmation or contact the Hotel directly for details.
7. Cancellation and Refunds: Cancellation policies vary based on the type of reservation and time of cancellation. Refunds, if applicable, will be processed in accordance with our cancellation policy.
8. Disputes: In the event of a dispute regarding a payment transaction, please contact the Hotel’s management team to resolve the issue promptly and amicably.
9. Taxes and Fees: Prices quoted for accommodation and services are exclusive of applicable taxes and fees, which will be added to the final bill.
10. Changes to Terms: The Hotel reserves the right to modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website or other communication channels.
11. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which the Hotel is located.
12. Contact Information: If you have any questions or concerns about our payment terms and conditions, please contact us at info@hoteldukagjini.com.

By making a payment to the Hotel, you acknowledge that you have read, understood, and agree to abide by these terms and conditions. Thank you for choosing Hotel Dukagjini for your accommodation needs.